FAQ's
FAQs
Welcome to the My Children's Boutique FAQ page! Here you'll find answers to some of the most common questions our customers ask. If you need further assistance, please don't hesitate to contact our customer service team at mychildrensboutique@mail.com.
Shipping Information
Q: How long will it take for my order to arrive? A: Shipping typically takes between 7-10 business days from the date of dispatch. Once your order is shipped, you will receive an email with tracking information so you can monitor its progress.
Q: How can I track my order? A: Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package on our shipping partner's website.
Returns and Exchanges
Q: What is your returns policy? A: We offer a 30-day returns policy from the day of delivery. Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
Q: How do I return an item? A: To return an item, log into your account on our website, go to the 'Order History' section, and initiate a return request. Once approved, you will return your item for a refund.
Q: Can I exchange an item? A: We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
Store Credit
Q: What is store credit and how do I use it? A: Store credit is a type of credit that can be applied to future purchases at My Children's Boutique. If you choose to receive store credit for a return, the amount will be added to your account balance once the return is processed. You can use your store credit at checkout by selecting it as a payment method.
Orders and Payments
Q: What payment methods do you accept? A: We accept a variety of payment methods, including Visa, MasterCard, American Express, PayPal, and Apple Pay.
Q: Can I modify or cancel my order after it has been placed? A: We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been dispatched, it cannot be modified or canceled.
Products and Availability
Q: Are all items on your website in stock? A: We strive to keep our inventory updated. However, if an item you ordered is out of stock, we will notify you as soon as possible and offer a refund or alternative option.
Q: Do you offer gift wrapping? A: No.
Contact Us
Q: How can I contact customer service? A: You can reach our customer service team by emailing us at mychildrensboutique@mail.com. We aim to respond to all inquiries within 24 hours.
Thank you for choosing My Children's Boutique! We are committed to providing you with the best shopping experience. If you have any other questions, please feel free to reach out to us.